Privacy & Policy
Statement of Privacy Principles
Grand Hotels International, hereafter referred to as GHI, is committed to ensuring that all Users' privacy is protected. We recognise and acknowledge the importance and the need for appropriate protection of all personal information provided by our Users to us.
Please read this Policy carefully before submitting personal information about you to us. Please also note that this Policy does not apply to our processing of personal information on behalf of and subject to instructions of third parties such as airlines, car rental companies and other service provider, companies that organize or offer packaged travel arrangements, marketing partners, or customers.
If you wish to receive further information about our products and services from time to time, please click here to subscribe to our e-news.
Collection, Use and Retention of Information
We collect, use and retain information about you only if we reasonably believe it is justified, required and useful in order to conduct our business effectively and to provide you with information about products and services we believe will be of interest to you.
Information may be collected when you;
- Use our accommodation online booking and reservation system
- Conducting any online transactions including using the e-commerce credit card payment facility
- Use our Contact Us section on the Website
- Email any of our Hotel contact email addresses or Loyalty Programmes contacts
- Respond to a questionnaire or online survey
Type of Information Collected
The type of personal information we collect about you will depend on what services you use on the Website. This may include collecting your name and address, your email address, your contact address, company details, date of birth, credit card details for booking transactions including the three-digit code that appears on the back of your credit card, preferred communication methods, business name, title and business address, member number, date of arrival and departure, room and vacation preferences, travel history and whatever other information you choose to supply to us..
Our web server collects the following types of information for statistical purposes about Users to the Website:
- Number of Users who visit the website
- Date and time of visits
- Number of pages viewed
- Country or region of Users
- Traffic patterns
- Address of the referring site
All of this data is anonymous and GHI will make no attempt to identify users or their browsing activities. The purpose of this information is to evaluate the performance of the Website and to improve the content and capabilities for its Users.
Protection of Information
We maintain appropriate security standards and procedures in relation to the collection, use and retention of your information in order to prevent unauthorised access or disclosure.
Our Website booking engine uses '3DSSL' as our secure booking system for credit card transactions.
Your information is disclosed to our Hotel's employees on "a need to know" basis and we confirm that all such persons understand the importance of client confidentiality and privacy.
We also seek to require our affiliates and service providers to exercise reasonable efforts to maintain the confidentiality of personal information about you. For online transactions, we use technology to protect the personal information that you transmit to us via our site. However, no security system or system of transmitting data over the Internet can be guaranteed to be entirely secure.
For your own privacy protection, we encourage you not to include sensitive personal information in any emails you may send to us. Please do not send credit card numbers or any sensitive personal information to us via email.
Should you contact us, our security procedures may require us to request proof of identity before we are able to disclose any information to you.
Purpose and Use of Information Collected
All personal information collected by GHI will be used to ensure our marketing programmes are tailored to you and your interests. Any personal information collected is fundamental in order for you to participate in our loyalty programmes and e-marketing programmes. If you have chosen to receive news and specials online, this will be sent to your nominated e-mail address. These offers may be based on information you have provided and/or on your history with us as a customer.
If you prefer not to be contacted, Users can 'unsubscribe' from any e-marketing programmes.
Disclosure to Third Parties
We do not disclose your personal information to any third party without your consent, except when necessary to protect against fraud or any other crime (usually by providing such information to a reputable reporting organisation) or in the unlikely event that we sell our business then to the purchaser of that business.
We may in addition from time to time share non-personal, non-individual information in aggregate form with third parties for business purposes. For example we may inform our business partners the number of customers in certain demographic groups who purchased certain goods or services. This does not involve the disclosure of any personal information which can identify any particular customer in any way. If you participate in any online transaction, billing information will be shared with the credit card provider and if you use a corporate credit card, possibly your employer. We may also disclose personal information, with or without prior notice to you, in order to (a) comply with applicable laws; (b) respond to governmental inquiries or requests from public authorities; (c) comply with valid legal process; (d) protect the rights, privacy, safety or property of GHI, site visitors, guests, employees or the public; (e) permit us to pursue available remedies or limit the damages that we may sustain; (f) respond to an emergency.
Our Website may employ the use of "Cookies". These are small pieces of information that are stored by your browser on your computer's hard drive and which track and report back information about you to us. Most browsers automatically accept Cookies, but you can usually change your browser to prevent that if you wish.
Updating, Maintenance and Accuracy of your Information
It is the intention of GHI to ensure that all information held relating to you is kept up-to-date, accurate and complete.
Please contact us or update your profile should your personal details require changing or deleting.
If you wish to exercise your right to seek access to the personal information held by a specific hotel, then please contact the hotel or General Manager directly. If you wish to access information held by GHI at our corporate office, then you should address your request in writing to our Group Sales Administrator.
We will endeavour to respond to requests from you to update or delete your information in an efficient and timely manner.
The Website may contain hyperlinks which may enable you to leave the Website. GHI does not review or monitor any websites linked to and from our Website and is not responsible for the content or accuracy of any such linked websites
Group Sales Administrator
Grand Central Enterprises Berhad
C/O Hotel Grand Continental Kuala Lumpur
Jalan Belia Off Jalan Raja Laut
50350 Kuala Lumpur
GHI - Grand Hotels International, the parent company of Hotel Grand Chancellor, Hotel Grand Central, Hotel Grand Continental and Hotel Grand Crystal.
Website - Grand Hotels International's website and booking facility including their Loyalty Programmes.
User - any person using Grand Hotels International Website